Five Tips for Getting Better Service in TnT
OK so you know that service is not (yet) our strong suit. Here are some tips to get better service in TnT.
1.Reward it when you see it
Acknowledge any and everyone that does their job with a smile. People need to know that their job matters and that they make a difference. Ask the server their name, use it, look them in the eyes etc. These are simple things that make people feel that you see them as human beings and can make a gigantic difference in the type of service you receive. Compliment people for simple things like their smile. You'll see it makes a difference.
Leaving a tip is also an option and we'll talk about this in a separate article.
2.Let other people know
Let your networks know. Good service is still sufficiently rare that people want to know where to get it. GoodtalkTnT.com is a great place to do that, and you can share your review on Facebook and/or on the provider’s Facebook page if one exists. Shine the light on what's good is the best way to get more of it. There's too much attention on what's not.
Leaving reviews on GoodTalkTnT.com is a good place to do that.
3.Give Constructive Feedback
When you’re treated badly you want to lash back. You'll be tempted to say really nasty things on Facebook and in any reviews you leave on sites like this one.
A normal and usually unhelpful response.
The best way is to write a very nasty review, but don't send it or publish it.
Just use it to let off some steam. Give yourself some time to cool down and then go back and take the emotion out of it.
Constructive feedback in the “What could be improved” section of our reviews has a greater chance of encouraging positive change. Venting, blaming and otherwise ‘cussing’ the provider will only get people defensive and will likely make things worse for everyone.
4. Make sure YOU are not Contributing to bad service
Many times I’ve seen people ignore servers, or confront customer service reps with very bad attitudes. No one likes to be ignored or dismissed and it’s very difficult for most people to be nice to people who greet them with a bad attitude.
"Ah wah meh money back” is never a good starting point, especially if it is punctuated with expletives and a ‘twis’ up’ face.
If you bring negative energy to the situation you will most likely have it reflected right back at you. Take care that any bad service you receive was not initiated by your own insensitivity or bad attitude.
And yes, I feel your pain that customer service should just be good, but in a non-service culture you can help yourself best by making sure you are worthy of good service.
5.Remain calm and take notes... and names if necessary.
So you’ve brought a good attitude, your best smiley face and you’re still getting bad service? Don't get mad, just pay careful attention to what’s happening, and document it as best you can to show managers and others that your experience is in fact 'good talk.'
Asking for the manager is a good first step but be prepared to document what happens in case you’re not satisfied with the result.
Deceptive business practices are another matter
These steps may not always get you good service now, but if we all did these it could help raise the overall standard of service in our beloved Trinidad & Tobago. And to be clear this has to do with bad service experiences and NOT deceptive business practices. If you feel that a business is doing something unethical or illegal. You can find out how to make a complaint by clicking here.