FAQ


Member FAQs

What's in it for me? Why should I leave a review?

It builds your street cred

If you leave helpful reviews you will become someone whose opinion is trusted, and you could become known as an expert in one or more categories e.g. food, or shopping if you leave a lot of reviews in those areas.  If you write or video well we'll feature your content so that you become known as the Ian Alleyne, Anthony Bourdain, Wendy Rahamut etc. in your field.

You'll earn points

By leaving reviews and sharing this site with your friends you'll also earn points that you'll be abel to redeem for discounts at partner businesses.  

You can win prizes

From time to time, we'll be entering reviewers and people who share this site into contests to win prizes.  

You'll save money

By registering on the site you'll also have access to all of the deals our business partners offer to our members.

What should I do if there are no reviews for something I'm interested in?

If you see a listing for something that you're interested in, but it has no reviews, then share the listing on Facebook, Twitter or via email and ask people to leave a review for it on GoodTalkTnT.com

How can I trust the reviews on GoodTalkTnT.com?

We can’t guarantee every member’s sincerity, so the best defense is to follow our guidelines for reading and writing reviews.· Always favor reviews from people that you know, or at least people with complete profiles.

That’s why we ask you to complete your personal profile or login with Facebook.  It’s the only way people can assess that you are a real person who is genuinely sharing something good (or not).

GoodTalkTnT is a space for you to establish and find trustworthy networks of help, and our goal is to help you to build your own network of people that you trust.

The best place to start is to use your own profile to demonstrate that you yourself can be trusted, and of course to leave helpful reviews.

I can't find something that I want to leave a review for?

First make sure you've put in alternate names and spellings for what you're trying to review.  KFC might be listed as Kentucky Fried Chicken for example.  It's not but you get the idea.

If it's not here, just click on "Add Something New" in the top navigation and you can follow the instructions to enter it.  If what you want to review doesn't fit into any of the existing categories on our site, you can send us an email at admin@goodtalktnt.com and let us know what it is.

Why should I use this instead of Facebook?

There is no need to consider this as an either or; in fact GoodTalk is designed to work well with Facebook.  With that said there are a couple reasons to leave reviews here vs. just posting it on your wall or on the business page (if there is one).

GoodTalk is designed to help people find reviews for local businesses etc., and it's easy to find and read all of the historical reviews about something you're interested in.  Facebook on the other hand is a real time medium and if you post an opinion on a local business most people will only read it if they happen to to be on facebook at the time.   Facebook was not designed to help you find and group all of the feedback about a local business in a way that you can easily read and compare.

If you post a critical review on a business page, the business can remove it, and they often do.

Lastly, unlike Facebook, GT is focussed on Trinidad & Tobago and provides information in a consistent way so that you can more easily get a sense of whether a business or service is right for you—much better than reading the comments on a business’ Facebook page.

So create your reviews and recommendations here, and share it on Facebook.  That's the best way to leverage your opinions on what's good or needs improving in Trinidad & Tobago.

 

You can even use Facebook to sign up/login; it's easy and allows you to see your friends and their GoodTalkTnT reviews.

Can I leave a negative review?

It's a free country and you can say what you want, just remember you and you alone are responsible for the content you create.  All we ask is that your reviews be constructive and helpful. 

A rule of thumb is that if you are emotional and feel that you want to punish a business you probably shouldn’t leave a review, or at least you should wait until you cool off before leaving the review.

Remember that your reviews can hurt someone’s feelings or even their livelihood, so take care that any criticism you give is honest and actionable i.e. the business can do something about it to improve.

Another rule of thumb is, if you have nothing good to say, just don’t say anything.  Leaving no review for a business also speaks volumes.   

Let’s help each other do well in life.

Can I leave anonymous reviews?

Yes.  But bear in mind that you will be held to account if you leave malicious, or unfair reviews and content on this site.  We will be able to find you if any legal action is taken against us because of a malicious or unfair review that you post.

The rule of thumb is, if you have nothing good to say, then don't say anything.  You can leave a bad review e.g. a one star review as long as any comments you leave are constructive and fair.  

We also realise that people may not feel able to leave a fair and constructive review for fear of social, economic or political retribution.  Here are some ways to leave a balanced, fair but negative review anonymously. 

1-Don't login

You can leave a review without logging in.  Just make sure that you are not logged in and click "Add New Review" for the listing you wish to leave a review for.  Just make sure you enter a made up name for the field "Your Name" and no one will know who really left the review.  If your email is fake, we'll delete your review.

2-Register a pseudonym profile

This is appropriate if you wish to develop a reputation as a mystery reviewer.  This might be an interesting way to build some intrigue for yourself, but it does not make you any less responsible for what you say in your reviews.  You are still bound by the Terms of Service of this website, and we will remove any objectionable reviews you create, and may even remove you from the site if your pseudonym leaves objectionable content.

To create your pseudonym profile you only need to click on the "Signup" button on the top of the page and fill in your pseudonym name for username, password and a legitimate email address.


Business Owner FAQs

Will GoodTalkTnT be doing anything to ensure reviews are helpful?

We must strike a balance between making it easy and safe for people to leave reviews, and express their opinions about a business, product, service or place in Trinidad & Tobago, with the business concern that Trinis will use the site to only bad talk people and business that they don't like.

In the beginning we are erring on the side of making things easy for our users to express their opinions, but if we see that people are using the site to attack people and businesses we will take steps to reduce if not eliminate malicious intent altogether.  These steps may include all or some of the following:

  1. forcing login for all reviews
  2. encouraging members to report any review or comment they find malicious or unfair
  3. awarding prizes and other incentives for users to leave helpful reviews
  4. moderating all reviews and comments
  5. creating a hall of shame for members who leave unfair or malicious reviews
  6. removing members

Our intent is to support business, (especially small business) as well promoting what is good in Trinidad and Tobago.  The name “GoodTalkTnT” was not chosen by accident.   However, it is a law of nature that you must take the good with the bad, and as long as the 'bad“ is constructive we believe it will be good for everyone.

How can I correct inaccurate information about my business?

If your business has inaccurate information about it on the site, or you'd like to be able to edit the information the best thing to do is 'Claim the listing.'  You'll notice that on every listing there is a button called  "Claim this listing."  Here's what to do:

  1. Login or register if you don't already have an account.  Buttons are on top right of every page.
  2. Fill out your profile information so that we know how to contact you etc.
  3. Click the "Claim this business/listing" button, and fill in any information that you think helpful e.g. a telephone number and a time to call.  

Someone will get back to you to establish that you are the owner of the business.  We'll send you an email when the listing is yours and you can then edit it. 

I find a review objectionable can I have it removed?

You can report the review by clicking on the little flag at the bottom corner of the review.  If we think it has infringed on our member guidelines and Terms of Service, we will remove the review.

What should I do if a review is unfair?

Here are your options:

  1. Do nothing. In many cases the best response is to do nothing.  If it is clear to you that the review is unfair, chances are it will be clear to readers of the review also.
  2. Allow your satisfied customers to come to your defense.  This often happens naturally with no request or effort on your part (that’s why they’re called loyal customers).  Big brands have been harnessing the power of their best customers for years and you should too.
  3. You can leave a comment to the review, but take care not to be drawn into a public argument.  Might be wiser to write your comment to future readers of the objectionable review (not to the person who left the review) saying something objective that exposes the illegitimacy or unfairness of the review and leave it at that.  In other words, don’t respond any further to the reviewer, who might try to draw you into a tit-for-tat argument.
  4. You can let us know, and ask us to take appropriate action by clicking on “Report this review” and letting us know why you think the review is objectionable.  Removing reviews is problematic for a number of reasons, but if we feel the reviewer has infringed on our Guidelines we may remove it or take some other appropriate action.

What's the difference between "Adding a listing" and "Claim a listing"

Claim a listing

A member or someone on our staff may have already added some basic information about your business, offer or service.  A member may do that if they wanted to leave a review for your business, event etc., and couldn't find it in the search results.  You can easily check by entering the name of your business, product, service, event etc.  If it comes up you can make it your own by clicking on "Claim this listing."  Tip: Try searching with common mis-spellings or aliases for your listing.  

Add Something New

If your business, product, service, event etc. is not already listed on the site, you can add it yourself (free of charge) by clicking on "Add Something New" and filling out the presented fields.

What if I get negative/bad reviews?

You shouldn't worry; there isn't a company or person on the planet that doesn't have detractors.

If your business truly delivers value, you will have more satisfied customers than dis-satisfied ones.  If you don't, you have bigger problems than having a few negative reviews left on GoodTalkTnT.com.

Believe it or not, there is value in having a few negative reviews:

1- They bring any negative conversations to the surface where you can see them and take appropriate action.  The fact that people didn't use a forum like this one to express negative opinions about your offers doesn't mean that they didn't exist, or that they weren’t being expressed in other forums e.g. in blogs, articles, Facebook, Twitter etc.

2-They bring balance to your reviews.  People don't believe all positive reviews. They have learned that all that glitters is not gold and they've been taken advantage of so many times that they no longer trust your marketing copy.  Having reviews that also reflect what didn't work or was less than ideal helps people trust that they are getting the real picture of what you have to offer.

3- They help people select what is right for them. Not everything is right for everyone. One person’s meat is another person’s poison. The comments in the reviews help readers of those reviews understand why people didn't like certain things, and decide whether or not they share the same idea of what's important from what's not.

4- They expose the "crazies."  Most people will leave fairly balanced reviews, and we do our best to instruct our members how to leave and read reviews.  The people who tend to be emotional and overly zealous about why your offer will bring plague and pestilence on the world expose themselves as emotional, unstable and having an axe to grind.

5- They give you an opportunity to learn and improve. Apart from the "crazies" you can learn from most negative comments and reviews.  Professionals will take whatever is actionable and improve their business.